Guarantee, Return and Delivery Terms
You need to send the product you want to return or exchange (excluding non-returnable products) along with its invoice to our contact address. Necessary information regarding the return or exchange process will be provided to the contact addresses in your membership.
Delivery
Your orders will be dispatched within 1-5 days if the products are in stock. You will definitely be informed regarding products that are out of stock. For special request products, delivery information is provided at the end of the order. No shipping is done on weekends and public holidays. You can track the order stages in the My Orders section of the My Account section.
Warranty Conditions:
All products sold on our site are under the guarantee of the manufacturers, and their conditions are valid.
Withdrawal:
You can return the product you purchased within (14) days from the date of delivery without opening its package, using it, or allowing it to deteriorate. Before returning the product, please inform us by sending a message to [email protected] indicating your reason for return, invoice number, and order number. Based on the information you provide, our company will initiate the return procedure and inform you about how to return the product. In the return process, any materials, invoices, and accessories that came with the product must be returned. Otherwise, the return process cannot be completed.
Damaged Products During Transportation
Products damaged during transportation should not be accepted and a damage report should be filed with the shipping company. Products should not be returned due to minor dents on the box or packaging that do not damage the product. The delivery firm is deemed to have performed its duty properly for packages received by you. Please ensure the product you detect to have damage during transportation is returned to us with the damage report issued by the cargo officer.
Defective Products
If you detect any defect or flaw after receiving the product, please inform us by sending a message to [email protected]. If a return or exchange is necessary, the necessary procedure will be communicated to you.
After the necessary inspection, the product will be replaced and delivered to you. Please note that damage arising from usage will not be considered.
Important Reminder: Due to hygiene, it is not possible to return or exchange innerwear (Underwear, Fantasy Nightwear, Corset, Stockings, Products with Silicone or Adhesive) products unless they are unopened or untried.
1. Cancellation Policy
Customer satisfaction is important for us. You can cancel your orders placed online under the following conditions:
a. Order Cancellation Time: You should notify us within 24 hours after placing your order to cancel it. Cancellation requests made within this time frame will be processed.
b. Cancellation Process: You can contact us via [Customer Support Line: 08505329991 / [email protected]] to cancel your order. After the cancellation process, your payment will be refunded to your payment method.
2. Return Policy
If you are not satisfied with our products, you can return the product under the following conditions:
a. Return Time: You can inform us of your return request within 14 days after receiving the product.
b. Return Condition: The products to be returned must be unused, undamaged, and in sellable condition.
c. Return Process: After creating your return request, you should send your products to [Return Address]. Once the return process is approved, your payment will be refunded to your payment method.
3. Exchange Policy
If you want to replace your product with a different one, you can request an exchange under the following conditions:
a. Exchange Time: You can inform us of your exchange request within 14 days after receiving the product.
b. Exchange Condition: The product you want to exchange must be unused, undamaged, and in sellable condition.
c. Exchange Process: After creating your exchange request, you should send your products to [Exchange Address]. Once the exchange process is approved, the new product will be sent to you.
4. Contact
For more information about cancellation, return or exchange processes or to submit your requests, please contact us via [Customer Support Line: 08505329991 / E-mail-[email protected]].
This policy applies to products purchased on the www.durukar.tr website or mobile application. It is recommended to seek professional legal advice if necessary to ensure compliance with local laws and regulations in the case of cancellations, returns, and exchanges.
